01 / 05 · Web application
Tong Kong Service Records
A web application that lets a printer maintenance provider log every service visit, monitor printer status across client locations and plan preventive work from one dashboard.
- Industry
- Office equipment services
- Deliverable
- Web application
- Status
- Live in production
- Challenge. Service history lived on paper job sheets, making it slow to see a printer's record or prove work to clients.
- Solution. A central system for maintenance logs, per-location printer status and preventive maintenance scheduling.
- Outcome. Service reports are generated on demand and the team runs on a single digital workflow.